Contact Centre Trainer - Operations Excellence (Bali, Indonesia)

Join Foundever as a Contact Centre Trainer in the heart of Bali and play a pivotal role in shaping the future of customer service excellence. This is a unique opportunity to develop high-performing teams while enjoying the vibrant culture and work-life balance of Bali. As a Contact Centre Trainer, you will be responsible for training and mentoring our team to ensure they deliver exceptional customer service. You'll work closely with our operations team to develop and implement training programs that align with our company's goals and standards.

Foundever is a leading company in the hospitality industry, known for its commitment to excellence and innovation. Located in the beautiful island of Bali, we offer a dynamic and supportive work environment. Our Contact Centre Trainer role is perfect for those who are passionate about customer service and want to make a real impact on our operations.

In this role, you will be responsible for conducting training sessions, assessing performance, and providing ongoing coaching to our team. You will use various training tools and software, such as Salesforce and Microsoft Teams, to deliver effective training programs. This role is ideal for experienced trainers with a background in customer service or related fields.

📋 Tanggung Jawab Pekerjaan

• Develop and implement training programs to enhance customer service skills
• Conduct regular training sessions and workshops for the contact centre team
• Assess and evaluate the performance of contact centre agents
• Provide ongoing coaching and mentoring to improve agent performance
• Collaborate with the operations team to align training programs with company goals
• Use training tools and software, such as Salesforce and Microsoft Teams, to deliver effective training programs
• Monitor and evaluate the effectiveness of training programs
• Stay updated with industry trends and best practices in customer service

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Human Resources, or related field
• Minimum of 3 years of experience as a trainer or instructor in a customer service or contact centre environment
• Proven track record of developing and implementing effective training programs
• Strong knowledge of customer service best practices and industry standards
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in using training tools and software, such as Salesforce and Microsoft Teams
• Familiarity with the hospitality industry is a plus

🛠️ Keahlian

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