Customer Engagement & Loyalty Executive - Drive Retention & Growth in Bali

Join Gencode Sdn Bhd as a Customer Engagement & Loyalty Executive and play a pivotal role in shaping exceptional customer experiences across Bali’s most dynamic markets. In this strategic position, you will design, implement, and optimize CRM campaigns to foster customer loyalty and drive business growth. With a focus on Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you’ll leverage your expertise in customer relationship management to create tailored engagement strategies that resonate with our diverse clientele.

Working closely with our sales and marketing teams, you will analyze customer data to identify trends and opportunities, crafting personalized engagement plans that enhance customer satisfaction and retention. Your role will involve managing our CRM system, Salesforce, to ensure seamless data integration and campaign execution. This is an exciting opportunity to make a tangible impact on our customer base while contributing to the overall success of Gencode Sdn Bhd.

📋 Tanggung Jawab Pekerjaan

• Design and implement CRM campaigns using Salesforce to enhance customer engagement and loyalty.
• Analyze customer data to identify trends and opportunities for personalized engagement strategies.
• Collaborate with sales and marketing teams to align CRM initiatives with business objectives.
• Monitor and optimize CRM campaigns to ensure they meet performance targets and drive customer retention.
• Develop and maintain strong relationships with key accounts to foster long-term loyalty.
• Provide regular reports and insights to stakeholders on customer engagement metrics and campaign performance.
• Stay updated with industry trends and best practices in customer relationship management.
• Train and mentor team members on CRM tools and best practices.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3-5 years of experience in customer relationship management, preferably in a fast-paced, tourism-related industry.
• Proficient in Salesforce and other CRM tools.
• Strong analytical and problem-solving skills with the ability to interpret customer data.
• Excellent communication and interpersonal skills to build and maintain strong customer relationships.
• Ability to work collaboratively in a team environment.
• Fluency in English and Bahasa Indonesia.
• Certification in customer relationship management or a related field is a plus.

🛠️ Keahlian

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