Lead Front Desk Receptionist

Place Easy Sentosa · 📍 Sidoarjo · Diposting 2026-10-11
FULL_TIME⭐ TERVERIFIKASI
Rp 24.000.000 – Rp 33.000.000 per month
Place Easy Sentosa is looking for a dynamic and experienced Lead Front Desk Receptionist to join our team. In this role, you will be responsible for managing the front desk operations, ensuring a high level of customer service, and contributing to the overall success of our hotel. If you are passionate about hospitality and have a strong leadership skills, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Manage and supervise front desk staff to ensure high-quality customer service.,Handle guest check-ins and check-outs, including reservations and cancellations.,Provide information about hotel amenities, facilities, and local attractions.,Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.,Maintain accurate and up-to-date guest records and reports.,Handle guest complaints and concerns in a professional and courteous manner.,Ensure compliance with hotel policies and procedures.,Participate in training and development programs for front desk staff.

🎓 Kualifikasi & Syarat

Minimum 3 years of experience as a Front Desk Receptionist or similar role in the hospitality industry.,Proven leadership and management skills.,Excellent communication and interpersonal skills.,Strong organizational and multitasking abilities.,Proficiency in English and Indonesian languages.,Familiarity with hotel management software and systems.,Ability to work under pressure and meet tight deadlines.,Valid ID and work permit.

🛠️ Keahlian

Customer serviceProblem-solvingTime managementTeam leadershipAttention to detailConflict resolution
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