Customer Service Representative - BFI Finance Indonesia (Bali Region)

Join BFI Finance Indonesia as a Customer Service Representative in the vibrant Bali region (covering Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, and Kuta). This is a unique opportunity to deliver exceptional service while contributing to one of Indonesia's leading financial institutions. In this role, you'll be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring their satisfaction. Our team is dedicated to providing top-notch service, and we're looking for someone who shares our passion for customer service excellence.

As a Customer Service Representative at BFI Finance Indonesia, you'll play a crucial role in maintaining our high standards of customer satisfaction. You'll be responsible for managing customer inquiries, processing transactions, and resolving any issues that arise. Our office in Badung offers a dynamic and supportive work environment, with opportunities for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person interactions
• Process transactions and provide information about our financial products and services
• Resolve customer issues efficiently and effectively, ensuring their satisfaction
• Maintain accurate and up-to-date customer records using our in-house CRM system
• Provide exceptional service to both new and existing customers
• Collaborate with other departments to ensure smooth and efficient operations
• Stay up-to-date with industry trends and best practices in customer service
• Contribute to team goals and maintain our high standards of customer satisfaction

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the financial services industry
• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Proficiency in English and Bahasa Indonesia
• Familiarity with CRM systems, such as Salesforce or HubSpot
• Ability to work in a fast-paced, customer-focused environment
• Bachelor's degree in Business Administration, Communication, or a related field (preferred but not required)
• Certification in customer service or related field is a plus

🛠️ Keahlian

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